Due to the fact that all our items are made and printed to order, all estimated arrival dates include the max potential processing time as well as exclude blackout dates and weekends from the delivery schedule. This is our maximum estimated delivery date we believe your package will arrive to you.
If your country is not supported for credit card purchases in our system and PayPal is not offered in your country then we can accept order by wire transfer. Please contact us for wire transfer details and keep in mind that it will take longer to process your order this way.
Tracking numbers for packages are emailed when the package has been picked up by the courier. Tracking numbers will not show activity until after the carrier service scans the package at pickup and that data is uploaded to their tracking system. Please keep in mind that it take 3-7 days to process your order and pass through production. If you did not receive your email containing your tracking number or if you have lost that email, you can contact us.
This can happen for a variety of reasons. We suggest waiting a day to ensure the package wasn't pre-marked for delivery ahead of it actually being dropped off. While you're waiting we suggestion the following options:
Make sure no one picked up your package for you or that it wasn't accidentally delivered to another residence around you. Check with your local postal carrier if your package was delivered or routed to them.
You can visit our Size Chart page to take a look at all our different apparel types and sizes. All tees are measured in centimeters, so if you have a tee you particularly enjoy the fit of you can lay it flat and measure it to compare to our chart. Please note that while we do our best to minimize this, 100% cotton shirts can shrink depending on the method of washing so if you are in between sizes you may want to order up to be safe.
To best preserve the life of the design, we do recommend washing our apparel inside out, cold or lukewarm water, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.
Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print.
All The Secret Shop products require production. This means that when you order them, the blanks get sent to the printer and your item is made especially for you. All printed products require 3-7 days of processing to allow for the printing and QA process.
We are always looking for the best quality we can offer.
Our men's and women's non-heather colors (black, white, charcoal, etc) are a 100% premium ringspun cotton tee. These are a light to medium weight. These include long tees and long-sleeved men's tees.
Our men's and women's heather colored tees (charcoal heather, athletic heather, etc) are a premium 60/40 cotton/polyester blend. These are a light to medium weight. Please note that these may fit a little bit differently than our regular colored tees. These include long tees and long-sleeved men's tees.
If the ink is inconsistently printed on the seams or collar of the t-shirt, this is due to the nature of the design and print technique. THIS IS NOT A DEFECT. However, please do not hesitate to send an email to support@thesecretshop.com with pictures of your product's areas in question for further assistance.
Please send an email to support@thesecretshop.com and include a picture of the wrong or defective item. This will allow us to verify the mistake and take care of it right away. Please let us know if you would like a replacement or a refund.
This means that when you order them, the blanks get sent to the printer and your item is made especially for you with your own design on it. All custom printed products require 2 weeks of processing to allow for the printing and QA process. We need to make sure your design meet the requirement for print. Please let us know ahead of time so we can collaborate accordingly.
